Shipping policy
Where we ship
The full list of destinations we currently ship to is shown at checkout — enter your delivery address and available shipping options and costs will be calculated for you. If your country does not appear, we are not able to ship there yet.
Dispatch
Orders are dispatched within 1 to 2 business days. Orders placed at weekends or on public holidays are dispatched on the next business day.
Delivery estimates
Estimated transit time after dispatch:
| Region | After dispatch |
|---|---|
| Asia-Pacific (SG, MY, HK, JP, KR, NZ, AU) | 7 to 14 business days |
| United Kingdom and Europe | 7 to 14 business days |
| United States and Canada | 7 to 14 business days |
| Middle East and Israel | 7 to 14 business days |
These are estimates, not guarantees. They exclude weekends and public holidays and do not include dispatch time. Carrier delays and customs inspections can occasionally add time.
Tracking your order
You will receive a confirmation email as soon as you order, and a second email with a tracking number once your parcel is dispatched. Tracking can take 24 to 48 hours to begin updating — this is normal and does not mean anything has gone wrong.
Import duties and taxes
Any import duties, customs charges or local taxes are the responsibility of the recipient and are not included in the price at checkout. These charges are set by your country, not by us.
Wrong address?
Email admin@dwellio.store as quickly as you can. If the order has not been dispatched we can usually correct it. Once it is with the carrier, we cannot change the destination.
Lost or damaged parcels
If your parcel arrives damaged, or tracking stops moving for more than seven business days, get in touch. Send a photo if there is visible damage and we will arrange a replacement or a refund.
Contact
Dwellio — admin@dwellio.store