Refund policy
30-day returns
You have 30 days from delivery to change your mind. The light needs to come back in resaleable condition with its mounting plate, cable and packaging. If you stuck the adhesive plate to a wardrobe and took it off again, that is fine — just send everything back.
Refunds are issued to your original payment method within five business days of the return arriving with us. Return postage for a change of mind is at your cost. We cover return postage when the fault is ours.
How to start a return
- Email admin@dwellio.store with your order number.
- We reply with a return address and instructions.
- Post the item back and send us the tracking number.
Please contact us before sending anything back. Returns received without notice may be delayed.
12-month warranty
Every Dwellio light is covered for 12 months from delivery against manufacturing faults — a sensor that stops responding, a battery that will not hold charge, LEDs that fail. We will repair, replace or refund, and we cover the postage.
The warranty does not cover accidental damage, water damage, or wear to the adhesive strip. Adhesive strips are a consumable and we are happy to send spares.
Faulty on arrival
Tell us within 30 days and include a short photo or video of the problem if you can. We will send a replacement straight away rather than making you wait for the original to come back to us.
Items we cannot accept
We cannot accept returns of items damaged through misuse, disassembled, or returned without the components supplied in the box.
Your statutory rights
Nothing in this policy replaces the consumer rights you have under the law where you live. Those rights sit alongside this policy and are not limited by it.
Contact
Dwellio — admin@dwellio.store