30-day returns
You have 30 days from delivery to change your mind. The light needs to be in resaleable condition with its mounting plate, cable and packaging — if you have stuck the adhesive plate to a wardrobe and taken it off again, that is fine, just send everything back.
Refunds go back to your original payment method within five business days of the return arriving with us. Return postage for a change of mind is at your cost; we cover it when the fault is ours.
How to start a return
- Email admin@dwellio.store with your order number.
- We reply with a return address and instructions.
- Post it back and send us the tracking number.
Please do not send items back before contacting us — returns received without notice may be delayed.
12-month warranty
Every Dwellio light is covered for 12 months from delivery against manufacturing faults — a sensor that stops responding, a battery that will not hold charge, LEDs that fail. We will repair, replace or refund, and we cover the postage.
The warranty does not cover accidental damage, water damage, or wear to the adhesive strip. Adhesive strips are a consumable and we are happy to send spares.
Faulty on arrival
Tell us within 30 days and include a short video or photo of the problem if you can. We will send a replacement straight away rather than making you wait for the original to come back.
Items we cannot accept
We cannot accept returns of items damaged through misuse, disassembled, or returned without the components supplied in the box.
Your statutory rights
Nothing here replaces the consumer rights you have under the law where you live — including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 in the United Kingdom, the Australian Consumer Law, and applicable state and federal consumer protection law in the United States. Those rights sit alongside this policy.